What's the best way to approach a company who lies about their henna?
Posted by Elettaria on June 22, 2004 at 12:46:11:
I've been using my local herbalist, Napiers, for years. Their qualityin general is superb, as is well known; probably one of the best in
the UK. However, they seem to be clueless about henna. They claim to
be selling "black", "brown", "red" and "blonde" or "neutral" henna.
On the ingredients list, it says lawsonia for all of them, but lists
different types, like "lawsonia alba". The people in the shop, who
are usually trainee herbalists (and in their defence, medical
herbalists here are not required to be henna experts), obviously
didn't know either, and muttered something about different species of
henna. I was patiently trying to explain that henna is red, red, or
red, whatever stage it's harvested at, so I'd appreciate knowing what
the ingredients really are, but there wasn't really much point talking
to them, they're not the ones manufacturing it.
Knowing Napiers, my guess is that they'll be herbal and probably good
quality, though the whole situation is really rather odd for such a
good company. I'd like to find out what's really going on, because
they might well have decent henna in there, though it's not the
cheapest around. I can probably find out who to write to without too
much trouble. How do you suggest I phrase the letter/e-mail? I want
to make it perfectly clear that I know that all this
different-shades-of-henna business is total nonsense and point out a
few key facts, but in such a way that will yield positive results.
Follow Ups
- Re: What's the best way to approach a company who lies about their henna?
Daffers 19:49:50 6/22/2004
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